10300 Privacy Policy — User Personal Data Protection
10300 takes the privacy and protection of users' personal data seriously. This document explains how we collect, use, store, and safeguard your information as a platform user.
Effective Date: 1 January 2026
What information does this platform collect?
When you register and use 10300's services, we collect various categories of information to ensure the platform runs smoothly and to provide the best possible user experience. The information collected includes:
- Full name, date of birth and identity card number (MyKad) for identity verification.
- Your registered email address and phone number.
- Username and password chosen during registration.
- Correspondence address where relevant to account verification.
- Bank account or e-wallet details for processing deposits and withdrawals in Malaysian Ringgit (RM).
- Transaction history including deposits, withdrawals, and betting activity.
- FPX, Touch 'n Go, and other local payment methods used.
- Note: Full card numbers are not stored on 10300 servers.
- Your IP address, browser type and device operating system.
- General location information based on your IP address for regional verification.
- Login data including timestamps, dates, and active session records.
- Pages visited, games played, and time spent on the platform.
- Clicks, gestures and user interactions for interface improvement purposes.
- Records of complaints, support requests, and feedback submitted.
How is this information used?
10300 uses collected information solely for purposes related to platform operations and user services. The primary uses of your data are as follows:
- Account management: Processing registrations, verifying identities, managing logins, and ensuring user account security.
- Transaction processing: Process deposits and withdrawals in MYR quickly and securely using local payment methods.
- Legal compliance: Meet the KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements set out under applicable regulations.
- Service improvement: Analyse usage patterns to improve the interface, platform speed and overall user experience.
- Customer support: Resolve enquiries, complaints and support requests more efficiently using your account history.
- Communications: Sending important account notifications, changes to terms, or security information via email or SMS.
- Fraud prevention: Detecting suspicious activity, unauthorised login attempts, and account usage that violates our terms.
10300 will not use your data for third-party marketing purposes without your prior consent.
How are cookies and tracking managed here?
The 10300 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit our platform.
Required for core platform functions such as login sessions, language preferences, and saved account settings.
Used to understand how users interact with the platform, helping us make continuous improvements.
Help detect and prevent fraudulent activity, automated attacks and unauthorised account access attempts.
You can manage your cookie settings through your browser; however, disabling functional cookies may affect your ability to fully use 10300's services.
Where is data stored, and for how long?
All 10300 user data is stored on servers equipped with SSL encryption and the latest industry-standard security measures. Active account data is retained for as long as the account remains active, and for an additional period following account closure to meet legal and audit requirements.
Financial transaction records in MYR are retained for a minimum of seven years to comply with Malaysia's financial reporting requirements. Login and session activity data is retained for 90 days for security investigation purposes.
10300 employs multi-layered security protocols, including data encryption in transit and at rest, strict internal access controls, and regular security audits to keep your data protected at all times.
Is your data shared with third parties?
10300 does not sell, rent or share users' personal data with third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment service providers: Transaction information required to process MYR deposits and withdrawals via approved payment gateways.
- Legal requirements: Where required by competent authorities, courts, or regulatory bodies pursuant to a lawful order in Malaysia.
- Fraud prevention: Limited information sharing with security partners to detect and prevent illegal activity.
What are your rights over your personal data?
As a 10300 user, you have the following rights regarding the personal data we hold:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request corrections to inaccurate or incomplete data via your account settings or support.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You have the right to object to the processing of your data for certain purposes, including marketing communications.
You have the right to receive your data in a structured, machine-readable format upon request.
Submit privacy-related requests to: [email protected] or visit FAQ us.
Questions about your data privacy?
If you have any questions or concerns, or wish to exercise your privacy rights, the 10300 support team is here to help. You may also read the Terms & Conditions for more information on using the platform.
Register Account FAQ